Toyota Parts & Service Center

Subject: Extremely Disappointed – Long Delays, Excessive Charges, and Poor Workmanship<br>I had a terrible experience at Toyota Abbotsford today. I had a confirmed appointment for 11:00 AM, yet my vehicle service did not even begin until 1:30 PM. Waiting two and a half hours past a scheduled appointment time just to start a basic service is completely unacceptable.<br>The financial side of the experience was even worse. I was charged a total of $850 for a simple service and inspection with no major parts changed. A staggering $460 of that was for labor alone. For that price, one would expect premium service, but the quality was bottom-tier.<br>My main concerns:<br>• Mechanical Issues Post-Service: My car was running perfectly fine before I brought it in. Since picking it up, there is a noticeable increase in noise while driving. It makes me question if the service was actually performed correctly or if something was loosened.<br>• Safety Oversight: They failed even the most basic safety checks. My tire pressure was returned to me at 45 PSI, despite the vehicle standard being 35 PSI. Such a significant over-inflation is dangerous and shows a total lack of attention to detail.<br>• Zero Value: Paying nearly $900 to have my car returned in worse condition than I left it is frustrating and unprofessional.<br>I feel completely overcharged for subpar work. I strongly advise others to double-check their invoices and vehicle condition before leaving this facility.

Michelle Smith was very patient with me over the phone and did a great job at getting me the parts I needed.

I would give 0 star if possible.<br><br>Not to the car service experience, but to the AI call agent “PAM”<br><br>Worst AI experience ever, and on top of that, when i request to talk to real agent, it always goes to voicemail.<br>Last week i left 4 voicemails, and no one returned my call.<br><br>What the heck.

I'm very satisfied with the service they provided during my visit, the staff at the parts & service department were very helpful & friendly.