Mid-Ontario Truck Centre

We spent hours trying to fix a fan but couldn't find the problem. They even charged us over a thousand! The repairmen here have no skills whatsoever; they're just ripping people off. I'll never come here again. I will never come here again.

Very poor service.

The technician spent over 6 hours and still couldn’t figure out a basic fan circuit issue. In the end, nothing was fixed, yet I was still asked to pay for it.

This is not acceptable. Customers should not be charged for wasted time due to lack of skills.

Completely disappointed. I would not recommend this dealer to anyone

Absolutely unacceptable experience with Mid-Ontario Truck Centre in Ajax. My father is a small business owner whose truck is his livelihood, and this dealership has shown complete disregard for his time, income, and safety.

He originally chose this dealership because when he purchased the truck from Volvo, he was specifically told to use this location to avoid issues with warranty and insurance coverage. Ironically, dealing with warranty and insurance through this dealership has been nothing but a nightmare.

The warranty company repeatedly questioned the repairs and demanded excessive proof and documentation to verify that the work being claimed by the dealership was legitimate. The process became so exhausting and drawn out that we eventually gave up fighting portions of it and paid certain bills ourselves simply because my father needed his truck back on the road to continue working. Frankly, it felt like even the warranty and insurance companies did not fully trust what they were being told by this dealership.

After spending thousands of dollars on repairs, the truck was returned with new issues that were not present before, DEF system problems, and damage to the bumper area. We later received written confirmation from the Service Manager (Mandeep) that parts from another customer’s truck had been "mistakenly" swapped onto my father’s vehicle while it was in their shop (the entire bumper). That alone should alarm anyone considering bringing their truck here.

What has made this even more upsetting is the way my father has been treated throughout this process. English is not his first language, and it genuinely feels like the dealership has taken advantage of that fact. He has been given inconsistent information, delayed responses, vague explanations, and very little respect throughout this ordeal. If family members had not stepped in to advocate for him, I do not believe these issues would have been properly acknowledged or addressed.

At one point, the dealership was refusing to release my father’s truck because they claimed they were still “awaiting payment from the warranty company.” Meanwhile, the warranty company had already confirmed multiple times (including via email to the dealership directly) that payment had been sent days earlier. After repeated back-and-forth and no resolution, I personally stepped in to challenge this directly with the dealership. Suddenly, the dealership was then able to “find” the payment and release the vehicle.

A commercial truck owner should never have to demand written confirmation that no additional parts were improperly swapped onto their vehicle. He should never have to chase basic answers for weeks while losing work and income.

To this day, we are still waiting for answer and a proper inspection to be done to his vehicle.

Avoid this dealership!! Based on our experience, they do not respect customers’ time, property, or ability to earn a living.

I had a very disappointing experience at Mid Ontario Truck Centre while waiting for parts. Martin, the Parts Manager, was extremely rude and unprofessional throughout the interaction. He was dismissive when I asked questions, provided little to no assistance, and ultimately failed to provide the parts I needed.

Additionally, he appeared to smell like alcohol while on the job, which raised serious concerns about the level of professionalism and customer service being provided.

I expected respectful communication and knowledgeable assistance, but instead I left frustrated and without a resolution. I hope management takes customer feedback seriously and addresses these issues so future customers are treated with the professionalism they deserve.