Enterprise Rent-A-Car

I am extremely frustrated with the awful service at this location (inside the Banff Caribou Lodge). I spent the entire day waiting until 4:00 PM to pick up a car that was confirmed available.<br>Around 4:30 PM, I had a quick issue with my payment card. I stepped away to fix it and returned exactly 5 minutes later, at 4:38 PM. To my absolute shock, the office was already completely locked and the employee had left. The official closing time is 5:00 PM—leaving 25 minutes early is completely unprofessional.<br>During our first interaction, the employee explicitly mentioned that he lived in Calgary and wanted to head back early. Stranding paying customers and closing a business ahead of schedule just for personal convenience is unacceptable.<br>Our plans were completely ruined because of this. Avoid this location if you expect reliable service. Terrible experience.

Have regularly rented a car from Enterprise Banff and each time Ankush has been amazing. He works hard and provides excellent customer service. Even with the summer rush, he manages to provide a car for us every time with a smile!

It is located inside of Banff Caribou Lodge & Spa lobby. Pretty convenient, right? BUT, the counter is tiny, there is only one person handling the tedious process. Friendly staff yet there is always a line of people, you will waste lots of time waiting. Go prepared.

Excellent service

The customer service provided by Ankush Kadam was outstanding! He was patient and kind as I negotiated the logistics of a last minute decision to rent a car while visiting Alberta and British Columbia. I highly recommend Enterprise in Banff, AB.