Precision Toyota

I recently came across my repair documents from this visit, and they reminded me how disappointing the entire experience was. Although this happened about two years ago, I believe it’s still important to share my experience so other customers know what to expect.<br><br>I brought my Lexus RX350 in for a safety inspection. The dealership kept my vehicle for almost two weeks because they were waiting for a rear wiper blade. During that time, I had to change my travel plans because I needed my vehicle to get to the airport. I asked if they could help by providing dealer plates or a loaner vehicle since the only remaining issue was a rear wiper needed for the safety inspection. While I understand they were not obligated to do so, they refused to offer any assistance.<br><br>I was charged over $500 in labour, yet the invoice only lists inspection findings and does not clearly explain what work was actually performed to justify those charges.<br><br>I was also billed for a shock absorber, but the repair order contains no record that it was actually replaced. The paperwork only states that the left rear shock was leaking. There is no documentation describing the replacement, making the invoice confusing and raising serious concerns about the accuracy and transparency of the billing.<br><br>Their battery diagnosis was also incorrect. I was told the battery needed to be replaced, so I purchased a new battery based on their recommendation. Later, I tested the original battery and found that it was still in good condition and only needed to be recharged. This resulted in an unnecessary expense.<br><br>The general manager was rude, dismissive, and unprofessional throughout the process. Instead of trying to help, I felt like I was treated as an inconvenience.<br><br>Overall, I experienced poor communication, excessive charges, questionable documentation, and very poor customer service. I expected honesty and transparency from a Toyota dealership, but unfortunately, that was not my experience. Based on what I went through, I cannot recommend Precision Toyota’s service department.

We’re just wanting to give a big shout out to Kelly Hamm, who’s been very helpful and accommodating despite we’re not from Brandon and don’t have any business transaction with their dealership. We got into an accident and ended up getting our Sienna towed to Precision Toyota in Brandon, and Mr. Hamm was very kind enough to console us, make us feel comfortable and offer some help. Again thank you, Kelly!

Bought my second toyota at Precision Toyota. Amazing place with awesome customer services. Shay and Murphy are great.

We have previously purchased Toyotas from Precision, but we will not be purchasing another one due to their warranty and how they operate the back.

We were on a cross-country road trip from Toronto to Vancouver, and on our second day of driving, just a few kilometers outside of Winnipeg, we suffered a blown tire on our 2024 Toyota Tacoma. Unfortunately, the tire was unrepairable, so we continued cautiously on our spare while searching for a replacement. By the time we reached Brandon, it was around 5:00 PM, and every tire shop we tried was either closed or unable to help due to long lineups or lack of availability.<br><br>On a hopeful whim, we stopped by Toyota Precision, not knowing what to expect. We were greeted by Jackson Patel, who listened to our situation with genuine care. Jackson and Anuj Purohit went above and beyond to track down the exact tire we needed for our Tacoma. Arnoldo Lopez then stepped in and did an excellent job installing the tire and resetting the sensors quickly and efficiently, allowing us to get back on the road before sunset for the remaining 7-hour drive ahead of us.<br><br>Thanks to Anuj, Jackson, and Arnoldo, our trip to Vancouver continued safely, and we cannot thank them enough for that peace of mind. We would also like to extend our appreciation to Anuj, Jackson, Brayden Davis, and Jayden Taylor for their teamwork in swiftly processing and completing our TRHP tire warranty claim.<br><br>It is rare to encounter this level of dedication, kindness, and professionalism, especially from a team willing to go so far out of their way for travelers passing through. Toyota Precision is, without question, one of the best Toyota dealerships in Canada, and your team left an outstanding impression on me and my family.<br><br>Please pass along our heartfelt thanks to Anuj, Jackson, Arnoldo, Brayden, and Jayden. Kudos to all of you, and more power to your team!