Brockville Oil and Tires

As a long-time customer who has trusted this location for many years, I want to leave an objective review. Based on today’s experience, I can only give 3 out of 5 stars—not because of the technical work, but because of the attitude of a particular supervisor.

This morning, when I asked to pick up my stored winter tires so I could install them elsewhere, I was told it would take 2–3 hours just to retrieve them, even though the tires were stored only a short distance away. I found this unreasonable.

I returned in the afternoon and waited again. Due to unclear hand signals and no verbal communication, I mistakenly drove to the wrong service bay. Instead of explaining calmly, the supervisor responded with unnecessary rudeness and impatience, which was disappointing for a loyal customer.

After the service, the team also forgot to return my lug nuts, forcing me to make another trip back to pick them up. Without them, future tire changes would be impossible.

Multiple issues in a single day—unclear communication, attitude problems, and avoidable mistakes—made the experience very frustrating. I have decided to retrieve my stored tires and will not return for future services.

This rating reflects attitude and communication, not the technicians’ skills. Loyal customers deserve basic respect and clear service.

good service

I love this place 10/10

great service man. the service manager is a very honest and smart gentleman. he knows what hes capable of! 🫡