Serving the Fredericton community, NOVUS Glass Fredericton specializes in auto repair and mechanical services with a commitment to transparency and quality workmanship on every job. Call us today for a free estimate.
The work was fine. Customer service experience not so much. One employee was kind and answered my questions.
But when I said I would pay for my service myself rather than put it through my insurance. (Since my deductable and the price were the same amount) and I inquired about the price before my service, the owner felt the need to come over and very rudely tell me I should cancel my insurance if I'm not going to use it. The price would have been basically the same regardless and I was fully capable of paying for it myself. No need to make an insurance claim.
After being met with such a condescending attitude I will not be a returning customer.
Very nice staff but when my windshield was replaced, it wasn't done properly and had to return. They had to remove it and reinstall. During that time, my dashboard was damaged. A small gouge was done. Only noticed after I left.
The guys were great, took me home and picked me up.
Wonderful, fast, and professional.
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