Woodstock NB Toyota

Rylen was very helpful, professional, and was very knowledgeable.

Had great service from the service manager ! A+++

I had a very disappointing experience with this dealership after making two separate trips from Fredericton, each time based on information that turned out to be inaccurate.

On my first visit, I travelled to see a Mazda after specifically asking the sales agent to confirm details about the vehicle’s condition. When I arrived, the vehicle was clearly not as described. The interior was very dirty, with visible mud stains on the door panels and seats. I had asked those questions beforehand specifically to avoid wasting time, so this was already frustrating.

Despite that experience, I decided to give the dealership another chance when I saw a Ford Maverick listed that I was very eager to purchase. Before making the trip, I spoke to the same sales agent and asked two very clear questions:
1. Whether the vehicle had the Ford towing package (which increases towing capacity to 4,000 lbs — essential for my needs)
2. Whether it was a 4x4

I was assured that both were correct.

Based on that confirmation, my wife and I arranged insurance coverage and drove from Fredericton again, excited because we had been searching for a Maverick for some time. When we arrived, the vehicle itself was in good condition — however, it did not have the factory towing package, only a basic tow hook, which is a significant difference and reduces towing capacity to 2,000 lbs. That distinction is exactly why I had asked the question in advance.

While I could accept that mistakes happen, what disappointed me most was the lack of accountability. When I raised the issue, the sales agent simply apologised. While still talking to the agent
the manager arrived and was informed of the issue, the response was essentially the same — just “sorry,” with no effort to make things right. There was no attempt to offer any goodwill gesture, discount, or solution to acknowledge the inconvenience of travelling over an hour each way — twice — based on incorrect information.

For me, this comes down to trust and professional integrity. When customers ask specific questions before committing their time, they rely on the answers being accurate. Driving multiple hours only to discover key details were wrong — twice — is extremely frustrating.

Unfortunately, after this experience, I cannot trust the information provided by this dealership and will not consider driving through to them again.

I strongly recommend that anyone considering travelling to this dealership verify every detail independently before making the trip.

We purchased a Toyota RAV4 hybrid late April 2026. We waited 8 months for it to come. Popular vehicle! We received great service at the dealership. I did forget how long it takes to actually buy a new car. So plan for a few hours.

One thing I would suggest to the dealership is review the financing documents before the day of signing. It's hard to think about disability insurance, life insurance, etc on a financing plan when it's put forward to you lwith no time to think.

A good experience. Overall.

Great sales, great service, it’s definitely worth the drive from my place!