CARSTAR Kingston (Condie)

Great customer service but in the end, 1 week after getting my bumper fixed, there was a small gap from one of the brackets breaking. They refused to fix it and claimed that I must have hit something. They offered to start a new claim with my insurance or I could pay out of pocket. Be cautious, they may try to stick you with paying to fix their poor work.

Dale and the team are amazing! Keep up the good work!

Service was great.They provided timely information regarding all the steps. I could not believe that on top of the repairs they cleaned the inside of my car! I would not hesitate to recommend them.

EDIT: after I had emailed the manager and owner with a detailed timeline of the issues I encountered, and prior to submitting this review, I had to attend their shop again. Rather than speak to me in person to address my concerns they hid from me in the office and have not once since made reference to the multiple issues I brought up to them. That is, until they commented on this review when it became apparent they may become exposed to negative reputation risk as a result of their disorganization and incompetence.

Great first experience but second experience recently was terrible. Upon picking up my car, my bumper wasn’t installed properly and I had to go back another day to get it fixed and was told it would be a drop in quick fix and they gave me a specific day and time to return. When I went back to get it fixed, I was told by someone else that they’re required my car for longer than the available time left for the day (wasted trip and had to return again). There were other issues after that as well that caused me to return a few times. What was the most frustrating part was their disorganized way of handling everything. At one point, the manager said he would call me when my car is ready for pick up. I went to Condie’s at 4pm when I didn’t hear back and noticed they were closed. I then found my car at the dealership (ready) and had to get a ride there. I also tried to reach out to the owner to discuss all of this but I received no reply or apology from him. Since initially picking up my car, I’ve been back to Condie’s at least 7 times, which is a waste of gas and time.

Very pleased with recent repair at Carstar. All the staff I interacted with were professional and informative. The work was done as promised and in line with the estimate. The collision repair was 1st rate. Highly recommend this location