CARSTAR North Bay

I was very impressed with the level of care my Toyota RAV4 received at Carstar. Thank you!

I am extremely disappointed with my experience at CARSTAR. My Ford Explorer has an ongoing liftgate alignment issue that causes the paint to chip and rust. Despite having the vehicle repaired and repainted twice within six months, the same problem continues to reoccur, and I am now facing a third repair appointment.

My biggest concern is the customer service I received. Throughout the process, I experienced poor communication, confusion regarding rental vehicle arrangements, pressure to accommodate CARSTAR's scheduling needs, and interactions that I found unprofessional and confrontational. On more than one occasion, I was given very short notice to pick up my vehicle and was made to feel responsible for rental costs if I could not immediately rearrange my work and family commitments.

To make matters worse, when I picked up my vehicle after the second repair, I immediately noticed additional paint damage and the vehicle had clearly not been properly detailed. Rather than addressing my concerns, they were dismissed.

I understand that repairs do not always go perfectly, but customers deserve respectful communication and confidence that the root cause of a problem is being addressed. After two failed repairs and multiple negative interactions, I have lost confidence in both the quality of the work and the customer service provided.

Awesome experience!!! Thank you!!!