Candid Auto Parts Inc

I’m sharing my recent experience to warn others about this store’s poor-quality products and unacceptable customer service.

Back in August 2025, I purchased a front wheel hub from here, ordered by my mechanic. I picked it up, and he installed it on my car. Everything seemed fine until recently, when I started hearing a loud humming noise on the highway, and my ABS sensor triggered a check engine light.

I took the car back to my mechanic, and after inspecting it, he confirmed the hub is defective and needs to be replaced. I contacted the store, and they told me I’d have to buy a new one first and then bring the old one in for a refund. I agreed, paid for the second hub, and returned the old one as instructed.

To my surprise, they refused to refund me, claiming the part I returned wasn’t theirs. I tried to explain that this part was the only one replaced on that side in the last five years—it even has a manufacturing date of March 2025 stamped on it. My mechanic confirmed it’s the one he installed. But they wouldn’t listen.

Their response? They unprofessionally suggested I go to another store for a replacement (which makes no sense since I bought it from them and have the receipt), and then told me I should remove the other hub to check—and if it wasn’t theirs, they’d cover the labor. That doesn’t help me now, and how could I trust them after they already denied responsibility for the first part?

Honestly, this whole situation has been a headache over just $100. It’s not about the money anymore—it’s the principle. They sold me a defective part and refused to honor their own warranty policy.

Save yourself the frustration. Stay away from this place—bad quality and even worse customer service.

Good customer service