Upper Canada Fuels

The receptionist along with Bobby Jo are for the streets with their money hungry hustling ways of not providing service timely, slapping an "emergency charge" and harassing you for the money. Worst company ever with their entitled attitudes and ignorance. My husband asked for the date that they are claiming they put the call through yet she had the audacity to bark at my husband. If I could zero stars I would.

I have been with this company for roughly 4 years. I have paid over $10,000 in oil furnace services. For the first time in February 2025, I had oil run out and needed an emergency backup. The receptionist mentioned the service provider was going to come the next day. No one showed up, so I called again on Thursday, and I left a voice mail, and no one replied until Friday. The receptionist mentioned she didn't know and mentioned she was going to send someone on Saturday. She sent out Steve, who is their service provider, for the area I live in. Steve felt so bad that the home was freezing from no heat for 3 days and asked me why I didn't call sooner. I told him what had occurred, and he contacted his manager Rob Mclaude to waive any fees associated with the emergency call. Rob justified the removal of the emergency fee due to the delay of 3 days in getting oil to my home.

Fastforwading to present day 21st of July, Jen from the accounts receivable contacted me, mentioning that I have an overdue balance of $450. I mentioned to her that this was resolved back in February and in response she rudely told me that she has no history of this and that I needed to pay. Luckily, I had Steve's contact number on my phone and decided to give him a call. He picked up and re-confirmed via phone call what was arranged between myself, Steve, and Rob (the manager).
So I called back, I was forwarded to Bobby Jo, the manager who decided to yell on the phone after I requested the date she claims my call came thru for the emergency oil in February 2025, which I am certain it was Wednesday. She did not want to give me the answer nor keep their integrity to what was mentioned to me after substantial proof. Bobby Jo then hung up the phone without a proper bye and not answering any of my questions.

I have given this company a lot more than $400 and would not be doing all of this if it wasn't the truth. I give this company a 1-star review for their rude behavior and lack of understanding.
It's not about the $420 but instead about keeping true and honest to your word.

Igor Caetano

Our oil tank was an empty and after a call to their office we had a full tank the very next morning. Thank you for the speedy response, especially during this very cold snap when I'm sure you were already busy keeping your customers warm.

Always great service. Dealing with them over 20years. Best people ever

The lady in the office, Bobby Jo, needs some serious interpersonal skills training. Extremely condescending and rude. This hurts the company atmosphere and business relations.