NAPA Auto Parts

This place has really gone downhill. I've been coming to this Napa location for 5 years since I moved back out to the Portage area. We've had a few hiccups along the way but they've always made things right.<br><br>Until this time. I ordered a rack n pinion.. the outer tie rod ends would not screw on to the inners without wanting to cross right away. So I brought it back - we reordered a different one hoping the ends might be different but it turned out to be a wrong part; which I did understand was a possibility at the time. And, unfortunately that one was a bust. The inner ends where wrong, again. So I requested to be upgraded to a brand new one at no cost. The only other reman'd rack they had available was in Montreal, a minimum of 5 days away so I figured that was a pretty reasonable request, as I didn't ask to be sold clearly faulty parts the first time, and had now been without my truck since the previousFriday evening.<br><br>Long story short - the acting manager was rude, refused to do anything for me until I demanded he call the owner. I didn't stick around for the resolution as they'd wasted 30 mins of my time in-store, not to mention the days I'd been without my truck. Instead I went to FEHR AUTO and got exactly what I needed for 200$ less than Napa charged me for little more than a headache. I did get my money back from Napa, and thank GOD, because I'll never be back. If you need anything in Portage - go to FEHR AUTO first.

Well stocked easy to get to

I think I was great when I went their great customer service every time. For the last week and a half I’ve been seeing them for my car this last week and a half. I went there three times during that week and a half span the two times I dealt with a younger gentleman than a middle-aged gentleman. When I came there the first time the younger gentleman, he gave me great service Telling me exactly what I needed to hear he orders my piece that I need from them I was just looking for questions that day. Then second time I came there ( my alternator arrived in their store) I thought I could pick up my piece that day , but he forgot to tell me I had to pay before picking up new alternator piece for my car ( not his fault it happens) I didn’t know I had to pay before picking up. So I wasn’t ready for the purchase but the second time I came their Was a older man Who serve me and told me their Return policy rule while the younger who I seen couple days before was their with the man too ( Rick ) , I told him I’ll come back the next day And he added a cheeky comment with a smirk saying “ while ill still get my money back after returning the electric piece “ ( Cheeky comment) I knew that already because I was told that twice from 2 different employees the young man and the middle aged man . I just let that slide I didn’t care no time for that, I come there the third time he was there again the older gentleman, I give him my alternator and the receipt I just put on the new piece ( alternator ) they gave me because I was told to bring the old piece that was on my car and receipt so I went up to him and he tells me right away and points at the receipt that I couldn’t get my money back with a cheeky smirk On his face, you can tell you know what he was doing. Then he proceeds to try and give me back $382 instead of the full purchase of the bill that was clearly on the receipt which was $402.50c that I had shown but the two times I went their the first time I was asking questions, second time I tried picking up the piece he was their listening to me talk to the young man the first time and the second time too with the middle age gentleman when he served me the second time he told me I can get my money back after I return the old electric piece, final time seeing the older man named Rick he serves which was today the September 1st he smiles looking at me like I am stupid so usually I let a lot of bullshit slide but not today. That was very disrespectful coming from a guy who is quite live some experience in this life already. So I waited to talk to the Owner and trust I’ve served in the Customer service for 4 years so I know how to deal with customers. They have Lost a loyal local customer. The manager was acting the same way you can tell these guys have worked together for quite a while quite some big egos for some older dudes lol. And trust I wasn’t mad about the money I get paid for school 100% on scholarship for football and work full time while going to school. I come from a lot of respect and I represent as a leader on and off my football field. That was very disrespectful from the manager and the old guy.