Dales Auto Service

I just wanted to write a review dealing with Hailey about a purchase I recently made… I had a few questions and some unusual circumstances, she went above and beyond to accommodate everything I had questions about ordering shipping and the part itself. She was very knowledgeable and prompt!! Thank you Hailey for all your help :) Happy customer and great customer service.<br><br>Mike

A warning to those who are inexperienced or unknowledgeable in car care (new car owners, women -like myself -, young folk etc)…<br><br>I just got my pre-owned 2022 Lexus back from Dale’s.<br><br>Their customer care is quite poor.<br><br>However, I will say that the work they DID do, was of quality. My car drives very nicely after the work that I approved for completion.<br><br>Here’s where I experienced undue stress with the whole process…<br>They were are not overtly clear with what diagnostics were urgent vs. what could be monitored/postponed (yes, it was quietly mentioned in a giant spreadsheet of diagnostics…) But after expressing my ignorance and vulnerability on the subject to an employee on the phones, I was not offered help to clarify what work could wait. I also expressed that the total cost was daunting, that should’ve signalled to the employee that pointing out an item on the diagnostics list that is not urgent would be helpful to the customer (me). They were very quick to push service for all diagnostics, but of course with my consent —Which sadly was difficult being that I was clueless on how to understand all the diagnostics. Photos come along with the spreadsheet, which to an untrained eye means next to nothing.<br><br>Luckily, after talking to a friend about my stress on the matter, they encouraged me to advocate for myself and ask a TON of questions…. I found the only person that was easy to speak with and direct was their employee Hailey. When I finally asked her if the part they were trying to source for me was absolutely necessary for my car to function, she said no… that part could be monitored. And she DID tell me this had been mentioned in the giant report I received… However, it was my first time getting this kind of job for my car done and I had admitted multiple times over multiple phone calls that I didn’t understand the processes or understand what the next steps were… If Dale’s cared about anything other than their bottom line, they would have mentioned much sooner over the multiple stressed phone calls I made to them and offered more clarity.<br><br>I chose to express these thoughts when going to pick up my car and return their rental. Hailey was the one to help and hear my experience, while the manager (who didn’t announce himself) listened to the whole conversation… He then decided to interject, and repeat everything Hailey had already mentioned while also complaining about having to deal with warranty companies and how they don’t pay his company on time. (I discovered the car part that wasn’t urgent could be covered by my warranty, but wasn’t available in Canada… so I chose not to purchase the part & labour).<br>I found it completely unprofessional of him to complain about the warranty companies because that is an aspect of owning or running their business which is simply part of the job, it has nothing to do with the customer. They should simply choose not to honour warranties if it’s such a hassle to them.<br>Things would have been fine, Hailey was professional…. But having him interject and then offer me a $150 discount on the rental car (it’s not courtesy, the customer pays to rent this) saying the discount is « not chump change » after my bill came to $2747.08 …. I’m sorry, but what I paid was not chump change 😂<br><br>I learned a valuable lesson from Dale’s Auto this week. And won’t be taking my business there again.

This is a great service centre which is very reliable and upto the mark.<br><br>I got my car inspected from here and they helped identify the problems which the authorized dealership may have overlooked.<br><br>Thanks Dale's Auto Service Team.

I can’t put 10 stars but these guys the are the best , u only need to come to the garage and see how they are work and see how clean is the garage , really professional family