CARSTAR Toronto St. Clair

While I was very happy with the repair, I was extremely disappointed with how I was treated when I picked up my vehicle. The way I was spoken to completely changed how I felt about the experience, and I would never recommend CARSTAR St. Clair.<br><br>My car was completed 2.5 days early. Awesome! I was quoted for 27.3 hours of labour, so I simply asked if there was any wiggle room on the final bill since they spent significantly less time on it than quoted.<br><br>Instead of a clear explanation, I was met with a condescending response that “a quote is a quote,” followed by, “Would you like me to just keep your car until the end of the week?” As if keeping my car longer would somehow justify the hours. They refused to budge and were rude in the way they spoke to me, and to make matters worse it was in front of other customers waiting.<br><br>I’m sure if the work had taken longer, I would have been expected to pay more.<br><br>Maybe there was a perfectly good answer to my question. I never got one…I was mocked for asking it.

⭐⭐⭐⭐⭐ Couldn’t Have Asked for a Better Experience!<br><br>I honestly can’t say enough good things about my experience with CARSTAR St. Clair. Having to get your car repaired can be stressful and overwhelming, but from the moment I brought my car in, I felt reassured that I was in good hands.<br><br>A huge thank you to Andrew, who was absolutely phenomenal to work with. He was so kind, patient, understanding, and genuinely caring throughout the entire process. He took the time to answer all of my questions, explain everything clearly, and keep me updated along the way. I never felt like I was bothering him or asking too many questions, and that meant a lot to me. His communication and professionalism truly made such a difference.<br><br>You can tell when someone genuinely takes pride in their work and cares about their customers, and Andrew definitely does. He went above and beyond to make sure everything was taken care of properly and that I was comfortable with the entire process. What could have been a frustrating experience turned into one that I’m actually grateful for.<br><br>And the work on my car was amazing. I was so happy when I saw the finished result. My car looked absolutely beautiful, and the attention to detail was incredible. It was clear that the team took their time and cared about doing the job right rather than simply getting it done.<br><br>I truly appreciate everyone at CARSTAR St. Clair who played a part in repairing my car and making the experience so positive. It’s rare to come across such wonderful customer service these days, and I’m so glad I chose them.<br><br>Andrew, thank you so much for everything! Your kindness, patience, communication, and professionalism did not go unnoticed, and you were truly a pleasure to work with. CARSTAR St. Clair is lucky to have someone like you on their team.<br><br>I would 100% recommend CARSTAR St. Clair to anyone who needs repairs. If I ever need help with my car again, I wouldn’t hesitate to come back. Thank you for taking such great care of my car and, most importantly, for making me feel taken care of throughout the entire experience.<br><br>Absolutely deserving of 5 stars! ⭐⭐⭐⭐⭐

Very good job. Look like original.<br>Ask for wonderful Frank.

I can't say enough good things about my experience with Car Store. From start to finish, the team was professional, friendly, and incredibly efficient. They repaired my 2021 Cadillac in about a week and a half and I was honestly amazed by how quickly and carefully they got everything done. The quality of the work exceeded my expectations. My car looks brand new. A huge thank you to Andrew for making the entire process so smooth. He kept me informed, answered all my questions, and provided outstanding customer service from beginning to end. If you're looking for a trustworthy shop that delivers excellent workmanship and truly cares about its customers, I highly recommend Car Store. Thank you again to Andrew and the entire team for bringing my car back looking amazing.

Frank and the team at Car Star ar the most professional people I have ever dealt with. They delivered ahead of time and I was kept informed every step of the way. My car looks like new! I am very happy with the service as well as the work that was done to my car. I would highly recommend CARSTAR Toronto St.Clair.