SmartShine Hand Car Wash & Detailing

We just arrived home and I just wanted to share that we’re not fully satisfied with the work that was done. My main concern was the dust inside the grills of the car, but unfortunately, it was not properly cleaned. I would have preferred if more attention had been focused on that area.<br><br>We ended up doing another car wash at Esso afterward. I want to mention that the staff were respectful and courteous, and I appreciate that. I’m only sharing this feedback so that the work can be done more thoroughly in the future. Thank you.

Spotless finish, great attention to detail. Totally worth it. The garage is under renovation, just drive straight past the Tesla chargers

Unfortunately, I would not recommend Smart Shine if you have a brand new vehicle, especially one with ceramic coating or a finish you are particular about preserving.<br><br>I previously had my car scratched at the East York location, but I decided to give the company another chance and went to the Downtown location because I specifically needed a hand wash.<br><br>The customer service has generally been good and the staff have been polite, but the actual work on my vehicle has been another story. After this most recent wash, I found extensive scratching/swirl marks, significantly worse than my previous experience, along with two separate areas where the paint was removed.<br><br>My car is a 2026 vehicle with ceramic coating that I take very good care of. It did have a lot of grime from the recent flooding, but that should have meant more careful cleaning, not damage to the finish.<br><br>After experiencing damage at two separate Smart Shine locations, I personally would not recommend the company for newer or coated vehicles. The customer service may be good, but the actual care being taken with vehicles needs serious improvement, and staff need better training on how to safely handle newer finishes, coatings, and heavily soiled areas.<br><br>UPDATE — in response to management:<br><br>I have added two additional photos with the relevant areas circled: one showing the grime/contaminant spot before the wash, and one showing the concentrated scratching in that same area afterward. I have also left the original close-up photo of the scratching in the review for reference.<br><br>I have never denied that the vehicle had grime on it from the recent flooding. My concern is the condition of the paint after that contamination was removed.<br><br>My own pre-service photo does not show the concentrated scratching/swirl marks or the two areas of paint loss that were visible afterward.<br><br>Management stated that the relevant pre-service photos had already been sent to me by email/text. As of the time of this update, I have received neither an email nor a text containing those photos. I have checked my email, including spam/junk, as well as my text messages.<br><br>I am comfortable allowing anyone reading this review to compare the photos and form their own conclusion.<br><br>I stand by my review and my experience.

I had a great experience with Mr. Ali at the 777 Bay St location. He took excellent care of my car, was incredibly friendly, and even invited me to return if I experienced any issues afterward. It's reassuring to receive such outstanding customer service. I'll definitely be coming back for future cleaning services. Thank you, Smartshine Financial District!