Mercedes-Benz Toronto Downtown

I brought my vehicle in for a routine wheel alignment, one week after investing in a Stage 3 paint correction and a 5-year ceramic coating which cost $2500 pre tax.At drop-off, no one mentioned my car would be sent through a car wash. I only found out because I repeatedly asked for a status update, and was told, "your car is on the line now for a wash." Given the car currently was clean and not requiring a wash regardless.<br>I immediately messaged the service advisor asking them NOT to wash my car unless it was a touchless wash, explaining that a brush wash would damage the freshly corrected paint. I was told not to worry because the wash used "soft bristles" that wouldn't cause damage.<br>When I picked up my car, it had numerous visible swirl marks throughout the paint — damage that wasn't there before the service and that has compromised the correction work I paid for. To make matters worse, my car had been left outside under a tree in the parking lot and was covered in pollen when I retrieved it, it was worse than when I dropped it off.<br><br>It's been 2 weeks since I raised this issue, and the dealership has not taken any steps to correct or resolve the damage caused by their service. For a Mercedes-Benz service center, I expected far more care and accountability. I would not trust this location with a freshly detailed vehicle again, and I'd urge anyone with ceramic coating or recent paint work to avoid their automated wash entirely if you're getting work done.<br><br>These photos are the condition it was dropped off in, no reason to run this through a wash regardless.

The dealership and service department unfortunately carries one of the worst reputations amongst all Mercedes dealerships in Ontario. You honestly are better off going to another one or staying clear of them all together! Just putting this PSA out there for anybody considering taking their car and dealing with this type of management here. Very underhanded people<br>, all about margins and less about the customer experience. 😢

I recently had a flat tire in car (AMG-E53 - 2023) this weekend. As it doesn't carry spare tire the car had to be towed away to the dealership. I thought it would take 1 or 2 hrs for the repair...but it is weekend and i was told the repair will done only within 3 days!!! Therefore I ask Mercedes Benz Dealers...is it fair for the owner of such expensive car remaining 3 days without private transportation due to a flat tire? I understand this is a routine problem during weekends in Toronto...Do you have a plan for the unfortunate Mercedes owners so they don't remain such a long time without a car due to a FLAT TIRE??? Since you are not open for services shouldn't you at least offer a loaning car in such situation? I would appreciate receiving an answer to this complaint.

My experience with Benz downtown Toronto is very nice<br>Staff is very friendly.

From my experience here, I would say be weary of a dealership that’s management is all about saving every cent and making every dollar. This is literally the last Mercedes dealership you want to go through in Ontario unless you absolutely have to. It’s worth driving a bit further out to not have to deal with them, trust me lol no stories necessary