Next Door Auto

TLDR: You get what you pay for. If something like an auto mechanic is suspiciously cheap, you have to ask yourself why, especially if they have ads running on Google. Most good mechanics in this city are run off their feet, they don't need to advertise or undercut the competition. I suspect most of these reviews were paid for, or bots. There's no way anyone with a luxury vehicle is taking their car here.

I've been waiting to write this because it was such a terrible experience and went on for so long that I was livid, and didn't want to say anything I regretted, but something needs to be said. I don't want anyone to have the experience I had.

This auto shop is woefully incompetently run. Between February 24th and mid-March, they had my car for a total of 3 weeks on and off (mostly on).

Firstly, someone hit the the corner of my back bumper, and they were happy to pay for it out of pocket instead of going through Insurance, so I connected them with the mechanics there for that body work. They did the body work the first time, but whoever did it missed an entire panel of repairs, the clear coat was bubbly, and it smelled like the body mechanic had been smoking in my car. In addition to the bad paint job and smelly car, I was missing a reflector on my bumper, which they fixed after I pointed it out. They said that their body mechanic usually did good work, but that their uncle also ran a body shop and they would have it redone there. They failed to mention that that shop was in Brampton, and that my car was kept there for some time without my knowledge. I ended up getting a City of Brampton parking ticket in the mail weeks later, which they paid, to their credit.

Next, I had asked them to put my winter tires on a different set of rims. They got that wrong too, and swapped the wrong tires with the wrong rims. Not a big deal, it was just one more thing.

They replaced the windshield, which seemed okay, but I noticed a few weeks after that it leaks around the rear view mirror is when it rains. That's another thing I'll have to have a more professional shop check for safety now.

They restored one of my headlights and replaced the bulbs, but I had asked for LED bulbs, and they gave me some story about LED bulbs not lasting long so they used some other mysterious type of bulbs that are "just as good as LED". I'm pretty sure they're just halogen; they're not very bright, and they're definitely not what I asked for, but thanks for choosing what you thought was best for my car without consulting me.

They replaced a bulb in my console, and managed to do that without any issues. At this point they didn't charge me, because so many things had already been screwed up.

When I finally got my car back the last time, they offered to drop it off close to where I work for all of the inconvenience. They parked it in the wrong garage, even though I sent them the exact location of where the garage was in a Google Maps link. On top of that, they must not understand how parking lots work, because they took the parking ticket with them and I had to pay for a full day of parking. They offered to pay for it, but at this point I wanted nothing to do with them.

Just when I thought it couldn't get worse, a few days later I noticed that the antenna on my roof had been broken off. I later found it in my trunk rolling around, not sure how it got there, and I'm not sure how it got broken either, but now I'm driving around with a stub for an antenna. That's going to be an expensive fix, and certainly isn't worth the money I "saved" on all the other work done.

What positives I can say is that they were friendly and polite, and did offer to fix all of the issues after I brought them to their attention. However, they just couldn't seem to keep it together. I don't know if they were overwhelmed and too busy. After the amount of time and stress, and now damage to my vehicle, I don't care. This level of incompetence is unacceptable.

Great experience getting my Motorcycle safety done!!!

The guys there are very honest and helpful with the real cost estimates for repairs. Also, very efficient with the scheduling

Highly recommend Next Door Auto! Their team is experienced, professional, and honest. They completed the work on my car for less than half the price quoted elsewhere without compromising on quality. The service was fast, transparent, and exceeded my expectations. If you're looking for reliable auto repairs at a fair price, this is definitely the place to go. Must try! 🚗🔧👏