Level 1 Customz

So after many return visits and 3yrs later here I am again. 12' f-350<br>Paying for extensive work done by level 1 customz I feel I have been mistreated /misled or sabotaged you decide.<br>I dropped my truck off on oct 22nd 2022 for a new turbo(stock turbo was worn out) and a full inspection to make my truck reliable to tow my 16k toy hauler, as the month of November went on I was quoted(o er the phone)15-20k initially, and when I picked up my truck it was more like 35k +, yes a long list of parts replaced ... but I was led to believe it would not be more than 25k. (Many calls during the work getting done)<br>Upgraded to BD screamer turbo kit, manifolds, all steering components and steering box, all 4 corners brake job,shocks,rear diff carrier bearings, trans pan Upgrade, trans pressure controller, u joints, both radiators and pumps, tensioner and idlers, full fluid service ect....<br>After the first major repair bill I went back more than a few times for poor quality finish such as; loose clamps, bolts , emergency brake not working/out of adjustment,crooked steering wheel, lost bullydog tunes, engine brake wiring throwing engine light, rear brakes pads dragging, radiator wind dam not fastened, turbo boot not put on flange properly, intercooler cold side pipe upgrade kit bent and loose,both rear axles were walking back and forth on their bolts when shifting to reverse and drive (making a metal snapping noise), the new turbo had a warranty claim for base plate gasket oil leak, and just too many long visits and down time.<br>Now as of oct 2025 I found cross threaded shock bolt, upper intake bolts backed off, turbo boot loose again, (second time) allowing dirt and debris into turbo, while I was looking under my turbo i found a oil soaked rag laying under the turbo(hard to see)...and after checking the turbo s/n # and model #'s, I found the wrong (different)turbo in my truck, my receipt reads a stage 2 BD screamer part # and the turbo in my truck reads a stage 1 BD screamer part#.<br>I cant begin to tell you how insufferable my experience has been dealing with many return trips to have things done right the second/third time.<br>Im hoping to have this turbo issue resolved in a propt timely fashion. Hopes and prayers!!

If I could give lower than 1 star, I would! I've been dealing with them for a few years trying to have them fix numerous problems they caused. Apparently the owner, Chris is away so his extremely rude, arrogant, and unknowledgeable father, is taking calls. After explaining the issue numerous times through calls and emails, the last call I was told "Well, what do you want? What's the problem? And why don't you just go somewhere else!" Though not that nicely as I typed.<br>Basically, DO NOT GO HERE. You'll waste large amounts of money just to have to turn around and fix mistakes they refuse to acknowledge. WORST SERVICE.

Boys built me a fire breathing dragon. Highly recommend Chris, John and the team.

Amazing company to deal with. Technicians without a doubt are the best in the region. They spent a considerable amount of time and effort educating me on the repairs required and hit their estimates accurately. The quality of their work far exceeded my expectations Highly recommended as a diesel repair facility

Always very informative I'm good at solving problems and getting you back on the road again