Jim Pattison Toyota Victoria Service Department

Disappointed with their service! They want to charge as much as they can.

Just want to give a shout out to Evan Bolger, who works at the service centre! He was phenomenal with assistance and really made sure I got taken care of with a ride home and back. Very friendly and professional, I'd hope to see him again for my next services!

Last summer, I brought my 2025 Toyota Sienna in to have a punctured tire repaired.<br><br>The appointment and repair process took quite a long time, but I understand that delays can happen, and that is not the reason for this review.<br><br>My concern was the lack of proper protection for the vehicle’s interior during the service. I noticed that protective paper mats were available, but they were not used, and there was also no protective cover placed over the seat. When I got my vehicle back, there were clearly visible handprints and marks on the light-colored interior.<br><br>Because my Sienna has a very light interior, these stains were easy to notice. Owners with darker interiors might not see this as clearly, but I do not think returning a customer’s vehicle with visible marks on the seats or interior is a professional practice.<br><br>This happened last year, so I do not know whether their procedures have improved since then. I hope they have, because using proper seat and interior protection during service is a simple but important part of taking care of a customer’s vehicle.