Dixon Small Engine Repair

Staff have no manners

Extremely Disappointing Customer Service – Would Give Zero Stars if Possible

Several years ago, I purchased a trimmer from this location and had an awful experience with the individual on site. He was rude, short-tempered, and clearly uninterested in providing any level of customer service. I left that day vowing never to return.

Unfortunately, I recently found myself in need of small engine repair for my lawnmower and decided to give them another chance. I regret that decision. The same individual answered the phone and was just as rude and unprofessional as I remembered. His attitude and complete lack of customer care instantly reminded me why I had sworn off this place in the first place.

Save yourself the frustration and go elsewhere. If I could give this business zero stars, I would.

He Couldn't be bothered to look up a part for me to order.
I had a model #.
Nope.
'Bring me a part #"

Really???

Ignorant, dismissive attitude. No customer service. Seems like this is a common theme looking at the other reviews.

Husband had his snow blower fixed by Dixon. Great customer service and they did everything to make it affordable . Awesome place to take snow blower to. Thanks