Auto Check Automotive Ltd – NAPA AUTOPRO

Excellent customer service, knowledgeable and professional staff, and they are honest, the most important quality to have in the service industry.

Quality work and quality service.

I brought my car to this place after the radiator had been leaking and the engine overheated, they supposedly "found" the issue and fixed it.<br><br>After driving the car home (roughly 10km)<br>I parked it and took the ferry to stay on the mainland for 2 weeks, when I returned today, we retrieved the vehicle and after driving for roughly 30km, the engine started to smoke and overheat.<br><br>So my review is only 1 star - pending a timely resolution.<br><br>Update:<br><br>I appreciate the response to this review, and I completely agree that it is an unusual situation, It just felt so wrong to me to bring a car in because it overheated and then 40km after leaving the shop it over heated and boiled over.<br><br>I have since had a red seal mechanic friend point out the only indisputable problem made by autocheck was not testing the car long enough to know that the over-heating engine issue was not actually completely fixed, as the radiator fan was broken. If they had just idle tested the car for 30 minutes, the radiator wouldn't have boiled over filling the cabin with smoke while I was driving 40km after getting it from Autocheck. I have since found the brand new part I needed for 75% less than I was quoted at Autocheck and my friend installed it.<br><br>I have been a loyal customer of autocheck for 2 years and have spent well over $10,000 and I just feel like this is not good business practice for any mechanic not to do a thorough test that the car no longer overheats. I want to trust autocheck. Jayne & Dennis have always been excellent, but that incident was very dangerous and could have been prevented. I have already paid to have it towed, the parts, and the repair.<br><br>I don't really know how this can be resolved at this point. Happy to communicate with you; my cell # and email address are on file at autocheck.

Brought in my Tesla model y and they fixed the issue during the inspection of the issue. Didn't play up the problem or overcharge. Super nice staff and honest mechanics.