Hastie Small Engines LTD

Amazing customer service. They were direct and to the point and open and honest about the chainsaw I needed. I researched and was decided on the MS261C. I had a great discussion with them and they confirmed it was the correct saw for my needs. They also test ran it and showed me all the features of the saw, proper maintenance and correct break in period. Excellent customer service. Highly recommend.

Revised = April 25/26. Re: chainsaw repair. See 2 attached scans. Nice!
UPDATE = excerpt from email to shop = Dec. 8/24: "... I want to thank you for serving us this week. I think I was in your store at least 3 times. My spouse and I are very pleased with our new snow-blower. Has it been a steep learning curve? Yes. I learned what happens when a fist-sized boulder somehow makes its way past the first stage, bypasses shear-pins, and locks itself into the impeller (2nd stage). I learned what happens if one improperly opens up the housing to replace broken auger belts (stretched out cable-spring assembly). I learned what happens if one doesn't clear all the snow away, let it thaw off the engine housing, allow it all to refreeze in an uninsulated [shed]... Throughout it all, your front desk was professional and courteous to us. I'm grateful your store remains open Saturday until noon (for us weekend snow-blowing warriors). And a message to the staff (around the back): you answered our questions with humour, and without B.S.... I'm learning a lot about repairs, RT*M, cleanup, technique, and the value of heated garages.... I'll get the word out about your store & service centre...."
JUNE 2024 = Last Saturday, I picked up a 3/8” P 2-in-1 Stihl chain sharpener. I had an excellent 1st impression of this shop. Wide assortment. Unpretentious. I will continue giving them my patronage!

Service was cheaper and faster than I had expected. These people understand old fashioned customer service.

Very helpful staff. Great experience 👍