Auto Accessories & Upgrades Shops in Kitchener, ON

“Nice place always deals”

“I recently had an experience with Truck HQ that started frustrating but ended on a very positive note, and I feel it is worth sharing.

I had purchased a tonneau cover for my 2025 GMC Sierra 1500 and unfortunately ran into an issue with the product within the first year of ownership. Naturally, I was disappointed, as this was not a cheap purchase and I had high expectations for the quality and durability of the cover.

I reached out to Truck HQ, and initially the process of resolving the matter took some time and required several exchanges back and forth. I will be honest, there were moments where I was not sure how things would turn out. However, throughout the entire process the team remained professional, courteous, and genuinely willing to listen to my concerns.

What impressed me most was that in the end, Truck HQ stood behind their customer and worked toward a resolution that was fair. They arranged for a replacement with an upgraded unit, the GMC Sierra 1500 Low Pro Retractable Tonneau Cover, and handled the transition smoothly. The pricing on the upgrade was reasonable, and the communication toward the end of the process was clear and efficient.

It is easy to write a positive review when everything goes perfectly from the start. What truly shows the character of a company is how they handle things when something goes wrong. In this case, Truck HQ demonstrated that they value their customers and are willing to go the extra mile to make things right.

I would not hesitate to purchase from them again and would recommend them to anyone looking for quality truck accessories with a team that actually stands behind what they sell.

Five stars, thank you, Truck HQ."”

“👍”

“Fast shipping and good quality. I bought the cheaper low profile trifold tonneau cover and the quality is fantastic. Excellent costumer service as well.”